Privacy Policy

1. Introduction

Hope Lunch ("we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

By using Hope Lunch, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you as an individual, including:

• Account Information: Name, email address, phone number, and password
• Family Information: Student names, grades, dietary restrictions, and allergies
• Payment Information: Credit/debit card details (processed securely through Stripe)
• School Affiliation: School name and associated student information
• Volunteer Information: Volunteer preferences and availability

2.2 Usage Information

We automatically collect information about how you interact with our Service:

• App usage patterns and features accessed
• Order history and preferences
• Device information (device type, operating system, unique device identifiers)
• IP address and approximate location (based on IP address)
• Push notification tokens

2.3 Information from Third Parties

• Payment Processing: Transaction details from Stripe (our payment processor)
• Authentication Services: Profile information if you sign in using third-party services
• School Administrators: Information about families and students provided by school staff

3. How We Use Your Information

We use the collected information to:

• Provide Services: Process meal orders, manage accounts, and facilitate school lunch programs
• Payment Processing: Handle transactions and maintain payment records
• Communication: Send order confirmations, volunteer reminders, and important updates
• Improve Service: Analyze usage patterns to enhance features and user experience
• Safety & Security: Ensure food safety by tracking dietary restrictions and allergies
• Customer Support: Respond to inquiries and provide assistance
• Legal Compliance: Meet legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We share your information only in the following circumstances:

4.1 With Your School

• Order information and dietary requirements with school administrators
• Volunteer participation details with volunteer coordinators

4.2 Service Providers

• Stripe: For secure payment processing
• Supabase: For data storage and real-time features
• Expo: For push notification delivery
• Firebase: For messaging and analytics

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Limited access controls for personnel
• PCI DSS compliance for payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Hope Lunch is designed for use by parents and school administrators. We do not knowingly collect personal information directly from children under 13. Student information is provided by parents or school staff who have appropriate consent.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your personal information through your account settings or by contacting us.

7.2 Data Portability

You may request a copy of your personal data in a structured, commonly used format.

7.3 Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

7.4 Opt-Out

You can opt-out of:

• Marketing communications (through unsubscribe links or account settings)
• Push notifications (through device settings)

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending notification for material changes

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.